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THIS IS OLD NEWS FROM DECEMBER 2015
Amazon Hoverboard Refund is all over the news, and the catalyst was the many fires that have been reported around the United States. There was a fire as recently as last Tuesday in Santa Rosa, California, where a girl had left her hoverboard plugged in for charging, and the family had gone out. Their two dogs died of smoke inhalation and they had over $ 250,000 damages to their property. In another recent news a teenager managed to save two eight year olds, when a hoverboard started to smoke and then caused a fire.
There have been close to 50 hoverboard fire related incidents, and they aren’t stopping. It was about time for the US Government to step in, and they have now launched an investigation into several companies that have been importing or assembling hoverboards into the United States.
It might be a good idea to check the list of companies below to ensure that your hoverboard (if you own one) isn’t from one them –
- Smart Balance Wheel/One Stop Electronic Inc.
- Smart Balance Wheel Scooter/Glide Boards
- Hover-way Hands-Free Electric/Digital Gadgets LLC
- Swagway Hands-Free Smart Board/Swagway LLC
- Smart Balance Board/I Lean Hoverboards
- E-Rover-Mini Smart Balance Scooter/LeCam Technology
- Smart Balance Wheels/Kateeskitty
- Hoverboard360.com- iMOTO/Keenford Limited
- YOOLIKED- Smart Balance Wheel/Luxiyan and
- E-Rover Smart Balance Wheel
NOTE : It has to be added that Swagway has been having an ongoing dialogue with Underwriters Laboratory (UL) regarding their safety and quality certifications. In the latest news, a Swagway spokesman has said, “As Swagway informed UL several weeks ago, Swagway has always ordered and used UL-certified battery cells and UL-certified adapters for its hoverboards.”
Swagway is saying that it is using UL certified components in its hoverboards, and it has been talking “for weeks” to UL about this. They plan to keep working closely with Underwriters Laboratory to create viable safety standards.
However, despite all of this, John Drengenberg, consumer safety director at Underwriters Laboratory, said “hoverboards must be tested by UL and pass a rigorous set of safety standards in order to be eligible to bear the UL mark.” UL says that having a UL mark on the packaging of a hoverboard is not enough and does not prove that it is certified safe by UL.
Amazon took a voluntary and extremely welcome step by offering a full refund to anyone who has bought a hoverboard from them. A month back they had removed several brnads of hoverboards from their listing, as they did not have safety and quality certifications, but now they have gone allt he way, and are offering full refunds.
The Government has welcomed this step by Amazon and is asking people to go ahead and take the ‘Amazon Hoverboard Refund’. The U.S. Consumer Product Safety Commission (CPSC) is already investigating several companies that either assemble or sell hoverboards in the United States.
The Chairman of U.S. CPSC had released a statement earlier on Wednesday where he talked about the ongoing safety concerns on hoverboards and also mentioned Amazon’s move.
“I want to commend Amazon for voluntarily stepping up … and putting customer safety first.”. He also added, “I am pleased that at least one leading retailer is erring on the side of caution and taking action now,”.
“Consumers who purchased a hoverboard from Amazon can return the product right now for a full refund.”
Chairman US CPSC
Chairman US CPSC
This “Consumers who purchased a hoverboard from Amazon can return the product right now for a full refund” statement that has really been picked up everywhere. Yes the Amazon Hoverboard Refund is true and you can go ahead and get your refund right now.
An important point to note however is that Amazon is offering these refunds in the United States and in Canada.
Here is the link to the entire statement from the Chairman of the U.S. CPSC Eliot Kaye -
Here is a link to Amazon.com’s refund page -
To get an overview of how to return something you have bought from amazon and how to get your refund, visit this section in their Help& Customer Service area -
Another part of the statement release by the Chairman of U.S CPSC was interesting – “We are looking deeper into the design of these products…”. This means that we should soon get a safer next generation hoverboard in the market, that eliminates all the problems and faults of the current one. That will surely be a welcome development for all those who are keen to own hoverboards and all those who are already hoverboard converts. Kudos to the retail giant for offering ‘Amazon Hoverboard Refunds’.
At BestHoverboardBrands.org we welcome this move by Amazon and this realization that it is time to regulate and rein in the incredible proliferation of low quality hoverboards. As new norms and guidelines emerge, we believe that it will only help hoverboards to become better and make them a more standard and enjoyable product.